Privacy Policy

1. Scope

This policy describes how Drowning Hand ("we," "us") collects, uses, and protects information when you visit drowninghand.com or use our services. By using our website or services, you acknowledge this policy.

2. Information collected

We may collect information you provide directly (such as name, email, phone number, and business details), information generated through the use of our services, and standard technical data collected automatically when you visit our website (such as IP address, browser type, and pages viewed). Payment information is processed by our third-party payment processor and is not stored on our systems.

3. Use of information

We use collected information to provide and improve our services, process transactions, communicate with you, comply with legal obligations, and protect the security of our systems. We process information on the basis of contractual necessity, legitimate business interest, legal obligation, or your consent, as applicable.

4. Sharing of information

We do not sell or rent personal information. We may share information with service providers who assist in delivering our services, subject to appropriate confidentiality obligations. We may also disclose information when required by law, regulation, or legal process, or in connection with a business transfer such as a merger or acquisition.

5. Data security and retention

We maintain reasonable administrative, technical, and physical safeguards to protect information in our possession. We retain information for as long as reasonably necessary to fulfill the purposes described in this policy and to comply with applicable legal and regulatory requirements. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Breach notification

In the event of a breach affecting personal information, we will notify affected individuals and applicable regulatory authorities, including the Puerto Rico Department of Consumer Affairs, as required under applicable law (10 P.R. Laws Ann. Sections 4051-4055).

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, or to receive it in a portable format. To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe.

8. Cookies and tracking

Our website does not currently use cookies for advertising or tracking purposes. Basic technical cookies may be used by our hosting provider. You may control cookies through your browser settings.

9. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. Changes

This policy is reviewed periodically and may be updated at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance.

11. Contact

Drowning Hand is based in Puerto Rico. For inquiries regarding this policy, contact sos@drowninghand.com or (787) 340-8646.