Refund & Cancellation Policy

1. Cancellation

Either party may cancel an ongoing engagement with reasonable written notice as specified in the applicable agreement. Upon cancellation, you are responsible for payment of all work performed through the cancellation date. We will provide reasonable assistance in transitioning deliverables and assets.

2. Refunds

Refund eligibility depends on the status of work at the time of the request. Work not yet commenced may be eligible for a full refund. Partially completed work may be eligible for a prorated refund at our reasonable discretion. Completed and delivered work is generally not eligible for a refund. Costs incurred with third-party platforms or vendors on your behalf are non-refundable.

3. Disputes

If you are unsatisfied with delivered work, contact us promptly. We will work with you in good faith to resolve the matter, which may include revisions or a partial credit at our discretion.

4. Payment disputes

If you have a concern about a charge, contact us directly before initiating a dispute with your financial institution. We are committed to resolving billing matters promptly. Chargebacks initiated without prior good-faith communication may result in suspension of services.

5. Process

To request a refund or discuss a billing concern, email sos@drowninghand.com with your invoice number and a description of the matter. Approved refunds will be issued to the original payment method. All amounts are denominated in United States Dollars (USD).

6. Changes

We may modify this policy at any time. Changes will be posted on this page with a revised effective date. Existing agreements are governed by the policy in effect at the time of the agreement unless both parties agree otherwise in writing.

7. Contact

Drowning Hand is based in Puerto Rico. For inquiries regarding this policy, contact sos@drowninghand.com or (787) 340-8646.